It has, for example, the right infrastructure to help companies to move to a customer-centric business model improving customer service.

例如，它提供的基础结构可以帮助公司转移到以客户为中心的业务模型，从而改进客户服务。

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However, as mentioned above, CRM is not just a technology but rather a comprehensive, customer-centric approach to an organization's philosophy of dealing with its customers.

然而，就像上面提到的，CRM不仅是一种技术，而是一种综合的、以客户为中心的与客户打交道的理念。

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In addition to the two testing views already discussed (customer centric and specification centric), WSTF also provides a third view: forward looking scenarios.

除已讨论的两个测试视图外(以客户为中心和以规范为中心)，WSTF还提供了第三个视图：前瞻性场景。

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To truly listen to their customers, build deep cross-organizational relationships based on value, and change from internally-focused, product-obsessed organizations to customer-centric businesses.

FORBES: The Myth that Marketing Automation Reveals Buyers' Journeys.

Most then add customer service at the rollout, but very few really understand what it means to be truly customer centric, and even fewer really achieve it.

FORBES: Customer Centric Trumps Customer Service Every Time

Although we qualify the customer for our own benefit, the process needs to be absolutely customer-centric.

FORBES: Can Qualifying Customers Be Bad for Business?