That was a 'good' lie. You have to put yourself in the position of the persons involved.

那就是一个善意的谎言，你得为对方考虑。

youdao

It is important that persons involved in day-to-day logistics work have a basic understanding of logistics.

重要的是，从事日常物流工作的人员应对物流有个基本的了解。

youdao

It tis important that persons involved in day-to-day logistics work have a basic understanding of logistics.

重要的是，从事日常物流工作的人员应对物流有个基本的了解。㹮。

youdao

Whenever possible and appropriate, speak directly with the person or persons involved or who is in a position to assist in the resolution.

FORBES: Peggy Post on Workplace Etiquette

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