This article presents a case study of the application of lean service in hospital out-patient service, demonstrating how lean service lead to improved process efficiency and competence.
通过对医院门诊服务的案例分析，展示了构建精益服务的过程，并展示了精益服务带来的竞争优势和全新的服务体验。
In order to show the service principle of "patient-centered", the hospital clinic department pointed out that the key was humanism concern for service object.
医院门诊部如何体现“以病人为中心”的服务宗旨，其关键在于注重服务对象的人文关怀。
METHOD: Collected 11146 out-patient service prescriptions of the hospital in January 2007, items of investigation have been carried into statistics and analysis respectively.
方法收集某医院2007年1月门诊处方共计11146张，按照调查指标分别进行统计分析。
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