无形性
无形性(Intangibility):服务与实体产品最根本的不同在于服务是无形的,是摸不到和看不见的,因此顾客无法以感觉实体产品的方式来感受服务。
无形
上的区别[8]:服务是无形的(Intangibility);服务在 产生和消费时是不可分离的(Inseparability),服务
不能把握
... 不能扩张的 inextensible 不能把握 intangibility 不能拒绝的 irrecusable ...
不可感知性
(一)不可感知性(intangibility) 这是最早被提出的服务的特征,也是服务的最重要的特征。
无形;不能把握;不确定
Intangibility is used in marketing to describe the inability to assess the value gained from engaging in an activity using any tangible evidence. It is often used to describe services where there isn't a tangible product that the customer can purchase, that can be seen, tasted or touched.Other key characteristics of services include perishability, inseparability and variability[disambiguation needed].[citation needed]