We used cork to make these XOXO coasters – we just love that they stand for hugs and kisses and they look pretty too!

The firm has installed cameras with special scanners at 15 of its stations to measure employees' smiles, ensuring that harried commuters are always greeted with a grin, however forced.

Owens does look a little on the nerdy side, with happily unruly curly hair and glasses that somehow reminded me of the cult classic "Joe 90," in which a 9-year-old becomes a special agent.