If you don't get what you want with polite conversation, ask to speak to a manager or supervisor.
2
人们喜欢通过礼物传递表达涵义。
People love to reveal the meaning convey with a gift.
3
一开始只有几卷书,馆藏通过礼物,赠予,购买和一开始日夜不停的手抄所充实。
Started with only a score of books, the collection had grown through gift, bequest, purchase, and, in the Beginning, production from scribes who labored day and night.