In this paper, the design method of quality function deployment is presented.
介绍了质量功能展开的设计方法。
QFD (quality Function Deployment) is one of the most important quality control methods.
质量机能展开(QFD)是最重要的质量管理方法之一。
Reverse Logistics; Service Quality; PZB Service Quality Model; Quality Function Deployment; Analytic Network Process.
逆向物流；服务品质；PZB服务品质模式； 品质机能展开；网路层级分析法。
Reverse Logistics; Service Quality; PZB Service Quality Model; Quality Function Deployment; Analytic Network Process.
逆向物流；服务品质；PZB服务品质模式； 品质机能展开；网路层级分析法。
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