People who work flexibly can have more job satisfaction, be healthier and more productive.

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Another interesting thing about this different way of managing is that when everyone in the organization is focused on delighting the customer, this creates a great deal more job satisfaction for competent employees than work that is centered on making money for the shareholders.

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Research has shown that employees whose job requires them to manage their emotions (which, surely, is everyone) are more prone to emotional exhaustion and lower job satisfaction.

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Two other helpful sites both sponsored by the Partnership for Public Service are The Best Places to Work in the Federal Government, which provides information about employee job satisfaction and engagement at more than 300 agencies, and Makingthedifference.org, which describes public service jobs, including pay and duties, and advises you how to apply.

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CMInsight's Mr Havard agrees that call centres need to focus more on providing a high degree of motivation and job satisfaction in this repetitive environment.

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According to a study on skills-based volunteering by True Impact, skills-based volunteers are 142% more likely to report job-related skills-gains than traditional volunteers, 47% more likely to report high satisfaction from volunteering than traditional volunteers, and 82% more likely to report that volunteerism generated new recruits for their company versus traditional volunteers.

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Job satisfaction among doctors is alarmingly low (30-40% wish they had done something else, more would warn their children against doing it).

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They experience a higher degree of job satisfaction because they have tools that are great to work with that help them accomplish their daily tasks more easily.

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