The survey reported other equally amusing reasons why users called the help desk in a huff.
"Sixty to seventy percent of help desk calls are routed incorrectly by live clerks, " Barchard said.
When users called to report problems, help desk staffers had to say they didn't know the cause.
Or through social engineering getting a well-intentioned but naive help desk employee to give you up.
Initially, help desk applications will route users to the right technician using natural language understanding and key words.
Help desk software company Freshdesk launched its new gamified help desk product, Freskdesk Arcade, on Monday.
Love Your Help Desk: Zack believes that you need to empower your agents to make decisions on the spot.
Once that happened, they'd call the help desk, to the tune of 30, 000 calls per month for password resets.
Poor communication slowed help desk operations at Dow Chemical Co. in Midland, Mich.
Having already benefited 200 startups, the fund is still open for 300 more startups in need of help desk software.
Inside, they are greeted by a concierge-like Help Desk of about a dozen support personnel, whose services include occasional free hugs.
Despite those additional costs, the company was able to nearly break-even due to major reductions in help desk calls, he said.
"Our help desk was getting overwhelmed with password reset requests, " says Grimes.
Take a help desk for example that needs to ramp up for a new product launch and ramp down when the launch is over.
In 1995 I was working the technical support help desk for Xerox, EDS had just won a contract to support the Xerox infrastructure.
Keyworth said communication among departments and consolidation of help desk resources and information will bring help desk operations in sync with year 2000 projects.
After just six months, it is already proving to be less expensive to support, with fewer calls per user to the help desk, said Cook.
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Throughout that first week, we continued to provide critical services such as customer service, help desk, technology operations, and finance support for our global enterprise.
Of the 17 information technology jobs open at the company right now, Schmidt says ten are for entry-level positions, mostly for computer help desk support.
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Lytle is now the help desk guy for a dozen clients, including an environmental cleanup contractor, an importer of agricultural machinery from Europe and a chiropractor.
After hearing that my pregnancy was not the woman's problem, I was declined assistance in finding my way back to the help desk from the gate.
In September, the company launched Freshdesk Arcade, its gamified help desk product aimed at making customer support a little more fun and rewarding for agents.
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But most companies fail to include their help desk operations in planning for those "cope and recover" stages, according to market research firm Gartner Group Inc.
Since it outsources its help desk, each and every call to the service provider incurred a charge, and before long password-reset costs ballooned to millions of dollars.
It started with a call to the Apple Help Desk, and Phobia was able to give just enough data to convince the agent that he was Honan.
Yet for many IT teams, potential innovators are restricted by their day-to-day role of providing help desk support, updating software, fixing technical issues and monitoring acceptable use policies.
Cloud based help desk, CRM and financial applications that used to cost tens of thousands of dollars can now be deployed for a few bucks a month a user.
Your corporate help desk needs to be prepared.
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Most help desk services we use Zendesk at Contently, where I serve as Director of Community provide some sort of look at how a customer service team is doing with tickets.
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