His organization is so successful at building customer loyalty that he has created a learning company called Hospitality Quotient to share their best practices with corporations and government.
At the same time, they have worked to improve their packaging, expand their product lines, and do a better job of branding their own products in hopes of building customer loyalty.
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But with so many in the industry caught up in the arms race of who can give out more rewards, no one has stopped to notice that most of them aren't particularly effective at building customer loyalty or returning profits.
The Apple Experience: Secrets to Building Insanely Great Customer Loyalty .
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Expectations for social media remain high in the buzz, brand-building and customer-loyalty categories and lower in the areas of sales, market share and customer acquisition, according to the survey.
The Apple Experience: Secrets to Building Insanely Great Customer Loyalty is the first book to reveal the secrets behind the stunning success of the Apple Retail Store.
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His new book, The Apple Experience: Secrets to Building Insanely Great Customer Loyalty is the first book to reveal the secrets behind the stunning success of the Apple Retail Store.
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Sites such as these, where consumers can get answers and resolve their problems 24 hours a day, will go a long way in building customer trust and loyalty which will equate to repeat business this holiday season.
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Since most customers listen to and trust peers more than advertising and collateral, a glowing recommendation is incredibly powerful in sustaining customer loyalty, building equity in your brand, and strengthening your community.
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Building consistently strong loyalty requires a long-term commitment to building such customer relationships.
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Find the time to make repeat business and loyalty-building a core part of every customer interaction, even when you are too busy for words!
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Despite building the Patek Philippe brand in the Far East, tradition and customer loyalty are of paramount importance to the success of the Geneva-based company.
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Nothing...except perhaps this: All devoted enormous energy and resources to building a community of users, and then cultivated the loyalty of that community through an extensive product line, good customer support and reliable delivery.
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