It can be anything from information on the sales of products, to the spread of the workload received by a call center.
这些统计数据可以是任何内容,从产品销售信息,到呼叫中心接收的工作负载的范围。
This scenario includes data such as customer transaction data, preferences, purchasing history, demographic information, survey data, customer call center notes and recordings, and so on.
这个场景包括各种数据,比如客户交易数据、偏好、购买历史、人口信息、问卷调查数据和客户呼叫中心记录等。
The example used in both parts of this article series is based on a scenario where a call center agent needs to look up information for a particular customer.
该系列文章的各部分中使用的例子都是基于一个场景,在该场景中,一个呼叫中心代理需要检索某一特定客户的信息。
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