...be warm and enthusiastic. Your voice at the end of the telephone line is sometimes the only impression of your company a caller will get.接听电话时，应该诚挚而热情。你在电话这头的声音有时候就是客户接收到的对公司的唯一印象。
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be warm and enthusiastic
热情待人
以上为机器翻译结果，长、整句建议使用 人工翻译 。
Mr. MAAZEL: You know, when we received this very warm and enthusiastic reception, we felt that, indeed, there may be a mission accomplished here.
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