As the head oftour industry, the travelagencyisdesigner and organizerof tour product, the vendition channel for provider, as well as the bridgebetween destination and customers.
"As far as what they're offering the consumer, I think it's fair, " said David Crooks, senior vice president ofproduct and operations at World Travel Holdings, a cruise agency with more than 1, 500 customers affected by the cancellation of the Triumph trips.