“Without water for toilets, laundry and food service the hospitals were down to their last 24 hours of patient services before throwing in the towel,” Lillibridge says.

Lillibridge说，“没有厕所、洗衣和食品服务用水，医院也就只能再为患者提供24小时的服务。”

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When the patient arrives at a medical facility, the doctor in charge uses the service bus to check the patient's allergy history from an application running on the patient's cell phone.

当病人到达医疗机构，主治医生使用服务总线通过病人手机上运行的应用程序查看过敏史。

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Patient and meticulous, always bearing the customer in mind, can conquer any administrative or customer service related task.

耐心细致，具有客户意识，能够胜任行政和客户服务的工作内容；

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Corruption at the point of health service - such as doctors demanding or accepting bribes in order for a patient to secure quicker treatment.

BBC: NEWS | Business | Medical corruption 'global issue'

Indeed, they are some of the most forward-thinking institutions when it comes to managing a patient holistically, versus compensating doctors operating in discrete silos on a fee-for-service basis.

FORBES: Healthcare's Elusive "Economic Customers"

He said that, in some emergencies - such as the M5 motorway crash near Taunton, Somerset, in November 2011 - it was easier for NHS patient transport staff and vehicles to back up 999 crews than a service run by a different company.

BBC: England