We make ourselves easily available by fax, telephone, or mail, and assign a trained customer service representative to each account.

我们让自己轻松地通过传真，电话或电子邮件执行，并指派一名训练有素的客户服务代表为每个客户服务。

youdao

Instead, customers are directed to contact the company's support line where a customer service representative will set up the account for them.

ENGADGET: Switched On: The Peek of popularity

The criminals then masquerade as the account holder in a call to the customer service representative (CSR) at the targeted financial service institution.

FORBES: Cybercriminals Phone It In