Yet, this too requires taking the time to understand why the patient or resident is uncomfortable and finding a better solution.

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The medical resident caring for him got on the phone to his dean and insisted that his patient needed surgery right away.

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One patient the institute helped is 36-year-old Chicago resident Gernard Fulton, who was paralyzed from the neck down last October after being hit by a stray bullet during a nightclub fight.

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