Dick Cheney may take satisfaction in the degree to which the Obama administration has continued its predecessor's antiterror policies, but that doesn't mean he's not a critic.
They experience a higher degree of job satisfaction because they have tools that are great to work with that help them accomplish their daily tasks more easily.
CMInsight's Mr Havard agrees that call centres need to focus more on providing a high degree of motivation and job satisfaction in this repetitive environment.
The guide's league table is compiled using a number of criteria including student satisfaction, research quality, academic peer review, entrance qualifications held by new students, degree results achieved, drop-out rates and graduate employment levels.