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Restaurants lose money on them because consumers flood the restaurants, order very low priced meals, strain waiters and cooks, get lousy service, and never return.
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Not acting will force choice between lousy service and higher prices.
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At the very least, this can mean lousy service and uncompetitive products, and in the worst case, it could mean your bank is heading towards failure.
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Having fewer airlines will exacerbate the already lousy service that makes so many people hate to fly these days--the long waits, the delays, the cancelations, the lost bags.
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Lousy service is annoying to customers.
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The flip side of this is that lousy customer service is a lost opportunity.
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To see where all this could go, think about another failed Motorola-designed communications network, a phone-taxi dispatch hybrid with clunky phones, poor call quality and lousy customer service.
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But reams of sales data weren't what Roberts wanted when customers were upset with lousy food, slow service, sloppy stores and surly employees.
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