Acording to the AWC, mistakes were made in the gathering and inputting of information, which rendered the summaries inaccurate and misleading.
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But after 25 minutes of inputting the information into the system, the representative said the program was down and she couldn't transmit the information.
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Employees who used to be assigned one task, like inputting new enrollment information for all customers, would now handle several different functions.
FORBES: Good morning, HAL
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