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Lilly's most recent national sales meeting, held at Disney's business training institute in Florida in February, was devoted to customer service, not product training.
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They hired a full-time training staff to support employees with world-class instruction in customer service and support.
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The company is a "global consulting and training leader in the areas of strategy execution, leadership, customer loyalty, sales performance, school transformation and individual effectiveness, " with 44 offices in 147 countries, according to the website.
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Each employee undergoes training at Krispy Kreme University where, in addition to doughnut making, they are taught marketing and customer service.
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